Support
Video Tutorials
Need a quick look at how to begin using a product or just need a refresher? Use the product-specific video tutorials that are included in the Help menu of each product. You can also View Tutorials now.
Product Manuals
Don’t forget that every product comes with its own electronic user manual that can be accessed from the Help menu within the product OR downloaded in PDF format or Microsoft Word format from our Documents page.
Technical Support: Email
Having trouble with your download or installation? We’re here to help you!
Premier offers Free email support for all users from 8 am to 8 pm EST Monday – Friday, and 10 am to 2 pm EST Saturday. All emails should expect a response within 8 hours or the next business day.
IMPORTANT!
Some email systems may have “spam” filters/blockers. In order to receive email from Premier Literacy, your email system must be able to accept email from the domain readingmadeeasy.com. Please coordinate with your internal technical support staff or email service provider.
Technical Support: Phone
Phone support is available 8 am to 6 pm EST Monday – Friday.
815-927-7390 - Option 2
Voice mails can be left 24 hours-a-day, and all voice mails will be returned within one business day. It is vitally important that you leave clear information regarding your name, the best phone number for us to call, preferred date and time to contact you and the exact nature of your problem. Please be sure to speak clearly and slowly. Callers must be able to accept incoming blocked numbers.
Phone calls will only be returned during support hours. Premier Literacy will attempt to return your call twice. If no one can be reached, a message will be left.